Welcome to our smart form of Frequently Asked Questions... we do hope that most of your questions would be answered here if not elsewhere on our site. We are fevereshly working to enhance our site to be very Army-motto-ish. Do read down or search through our previous submissions and some info we've added ourselves just in case. -Robert & Aissa

A: My equipment and back-up items may differ according to the event. Refer to details on my photography page under the Portfolio link on RAinsites.com.


A: A DVD slideshow is a compilation of images from your photo shoot that you can watch on your dvd player/tv. A song can be added to play during the slideshow. Each photo diplays for approximately 5 seconds (depending on how many images are presented).

A: A custom album is designed by you and the photographer and printed and bound by an album company. These albums are called "Flush" albums. The images are printed directly onto the page. Similar to a coffee table book, the custom album may have a variety of images displayed in it. A link will be sent to you and you'll be able to choose the images for your custom album. The pages will then be designed and you will be able to view the pages before they are printed. Currently 10x10 and 5x7 albums are included in some of the packages but can be purchased seperately as well. These albums take approximately 2-4 weeks to be printed and bound.

A: If you've forgotten any details we've discussed regarding your event date/time you can use our BOOK ME Calendar with the event search available below the calendar. You can alternatively contact RAinsites via email or phone call to verify event dates.

A: I usually average between 3 and 9 months in advance, but have booked in as short as 4 weeks and as far out as 12 months.

A: If there are certain people, things, events that you would like, you must inform and document such items for the photographer ahead of time in the contract. RAinsites wedding contract is available online under the LEGAL link on the bottom of the page and is contains extensive detailed questions in order to ensure we capture every aspect of your wedding.


A: You may use the CONTACT link on our website or contact by phone. Please leave a message with your name and number if I don't answer right away, I will return the call as soon as possible.


A: Wedding photography styles fall into two categories: photojournalistic and formal. Photojournalistic (or candid) photos are not posed and are natural. They provide natural life to your images without interference of the photographer staging the shot, and are often the more preferred prints. Formal shots tend to be more posed. I incorporate both, but am mostly inspired by the spontaneity of the photojournalistic approach. This will allow you to spend more time with your guests enjoying your wedding rather than spending the day posing for photographs.


A: The full amount of the package you agreed upon in the contract will need to be paid before the wedding date. Additional prints and packages are still available to you and your family and friends from the RAinsites Login menu option provided they have your event code.

A: To reserve your date, a deposit will be required and the amount is specified in your chosen package. This amount will be applied to your package. The deposit is non refundable if your wedding date is cancelled or rescheduled. You can make this payment via our online catalog under PREPAID DEPOSITS for your chosen package.

A: Yes, Digital files are included in some packages. These are high resolution images that you are able to provide to a photo lab to make your reprints (which will require you to accompany with RAinsites proof release form showing your ownership, otherwise photo labs WILL NOT print your images and may confiscate your files). If digital proofs are not included in the package, they can be purchased.


A: I do offer several different packages, from Bride & Groom only through packages that last for the entire day. If you see a package that you are interested in but need something else, let me know and I will be more than happy to customize it for you.

A: No, you are not obligated to order a package, however, careful consideration has been given to offer multiple packages for various ranges of order prices. RAinsites packages, unlike other photographers, has created packages to allow for special pricing for even the most basic print orders, not only larger print orders. At the same time, we still integrated discounts for "the bigger the package gets, the more you save".


A: Yes, I will ask you what you would prefer. Since I shoot digital, color and black & white, sepia and other formats are also available upon request.


A: Yes, I will do minor touch ups free of charge such as color correction and minor blemishes. Additional retouching which includes stray hairs, glass glare, and teeth whitening will incur additional processing time and will incur a fee of $10 per image.

A: 
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

No.

A: By registering an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account.

A: 
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click here.

A: Log in with your account information through the LOGIN menu option and select MY ORDERS


Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself. You may close your browser and clear cookies/cache to finish shopping or pay later, your cart is retained server side.


My Pictures are galleries in which you have access.

A: Use the PROOFS link from our website using the event code provided you via email or the LOGIN menu option if you already have created an account and previously accessed your proofs after logging on.


A: RAinsites online store has a limit of 90 days, however, ALL images are backed up through Flickr private galleries online, RAinsites backup storage drives, and backup DVD images to ensure your images are retained in case of any system issues. If you wish to prolong the limit for the store, you must request for RAinsites to do so. At this time, there is no charge for extending the time limit.

A: Once you've purchase your print, your proof will also be available for download online by ___this answer to be filled in very soon_____ however, the files available for download are a max size of 1024x768 so if you wish to order top quality prints or products, you'll probably want to do that through us. At the same time, we will most likely have something that you are looking for and will be able to obtain it at a cheaper cost than you will be able to anyhow.

A: 
No, sorry for the inconvenience but RAinsites takes pride in providing quality prints the first time you see your images. If you choose to then download and take your proofs elsewhere to be printed after purchasing prints from RAinsites, you may do so. You will need to accompany your images with RAinsites release form stating your ownership of the images as photo labs prohibit duplication of copyrighted images unless purchased and ownership of images can be presented.

A: No, but when you purchase prints you will automatically receive the ability to download the same size digital proof. If you choose to later order prints elsewhere, you will need RAinsites release form stating your ownership of the images otherwise photo labs will not duplicate your images and may even confiscate them.

A: Personal checks (Please make checks out to RAinsites Photography), cash or money order and credit cards are accepted online only (we do not carry mobile credit processing units).

A: The data you enter into the booking request form are posted on the date you request. If you prefer for details to not be posted, RAinsites will log your information and leave "SCHEDULED EVENT" in place of your event with the name of your event or your name so that it is searchable should you need to find your specific event at a later time. Note: past events are removed.

Your images will be available for viewing on your private web gallery and/or proof book in approximately 1 week and 2-3 weeks for weddings. Printed proof sheets can also be provided if internet is not available for $5 plus shipping (since we do not charge excessive amounts for prints we must charge for proof sheets). Weddings have proof books included in the packages, so proof sheets aren't necessary. RAinsites Photography owns the copyright to all images, including proofs. Images may not be copied, scanned or reproduced in any way without written permission from RAinsites Photography.

Yes, all photoshoots require a payment (or deposit) for the session. You will notice though that the prices for packages which include a free session fee have already subtracted the session amount from the total which can be found in the detailed description.

Session fees pay for processing, basic touchups and photographer’s time. Digital archiving of the session’s images and your private online gallery are also included. These fees are non-refundable & are due at time of scheduled shoot.

A: It is best to only bring the persons being photographed to your session. Feel free to bring any props you'd like. You should bring any essential grooming supplies also.
(brush/comb, touch up makeup, etc.)

A: Simple clothing for children and adults is recommended. Bare feet are great for kids. Try to avoid busy patterns and logos which are distracting in photos. Bring as many outfits as you'd like. I will help you choose if you are undecided. There is no restriction to outfit changes for the session.

A: It usually takes about an hour. This gives me time to work with a variety of poses as well as different backgrounds and lighting conditions. Variables such as group size, location, project, etc. may increase the time of the session. When making your appointment, an estimate can be given.

A: My primary style of photography is creative lifestyle portraits in natural surroundings, a.k.a. photojournalistic. I work most with portraiture of children, individuals and groups, weddings, and various events. I also love to shoot animals, nature, scenery and cities. I also have a small fascination with clouds.

A: I have been behind a camera right out of high school in 2002. I started with an infatuation of nature and places using panoramic film. Since then I began shooting friends and family using digital SLR quickly followed by professionally shooting events and portraits.

A: RAinsites takes a mobile studio along to meet you where you are whether you prefer your home, a park, or some other favorite place. I usually limit one location per photo shoot, but I can do additional locations for $25 each. Example: I will photograph multiple locations within the park, however if you want to leave and go to your home, the fee will apply. Locations are pre-determined. If you need assistance thinking of a location just let me know!

A: RAinsites takes a mobile studio along to meet you where you are whether you prefer your home, a park, or some other favorite place. I usually limit one location per photo shoot, but I can do additional locations for $25 each. Example: I will photograph multiple locations within the park, however if you want to leave and go to your home, the fee will apply. Locations are pre-determined. If you need assistance thinking of a location just let me know!

A: I am located in Cedar Rapids, Iowa. However, I am available for shoots in surrounding areas as well as for travel nationwide for your event.

A: Follow the BOOK ME link from RAinsites.com and select a date from the calendar. The event will email me and you will receive a follow up when your event has been accepted. You can also call or email to book your event. Either way, your event will be added to our event calendar.

If you prefer to pay a deposit prior using credit card, you may do so via our online store under PREPAID PACKAGES.

Be sure to select the deposit for your preferred package.

If you choose to change packages, your deposit will either be added (if choosing a smaller package and it wasn't already included) or subtracted from the total cost (if choosing a larger picture package).

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